Terms of Service
Last Updated: 12 July 2026
Welcome to Nuvio. These Terms of Service ("Terms") govern your access to and use of the Nuvio website, products, services, and Discord support server. By accessing our website, placing an order, or using any of our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use our website or purchase any products or services from Nuvio.
1. About Nuvio
Nuvio is a United Kingdom-based sole trader providing digital goods and digital services through our website and Discord support system.
2. Eligibility
Nuvio recommends that customers are at least 13 years of age. Customers under 18 should obtain permission from a parent or legal guardian before making a purchase. By placing an order, you confirm you have the legal right to make the purchase using the selected payment method.
3. Products and Services
Nuvio provides digital goods and digital services, which may include digital products, digital services, online services, and other digital content offered through the website. All products are subject to availability and may be modified, replaced, or discontinued at any time without prior notice.
4. Ordering Process
After placing an order, customers must follow the instructions provided on the order confirmation page. Customers are required to join the official Nuvio Discord server and open a support ticket, providing:
- Order ID
- Email address used during purchase
- Product purchased
Failure to provide the required information may delay order processing.
5. Delivery
Orders are typically processed within 20 minutes during normal operating hours. Delivery times may occasionally be longer due to high order volumes, technical issues, or circumstances outside Nuvio's reasonable control. Nuvio will make reasonable efforts to deliver promptly but does not guarantee delivery within a specific timeframe.
6. Payments
Payments may be accepted through PayPal (website) and debit or credit card payments through Discord support where offered. Customers confirm they are authorised to use the payment method selected. Fraudulent or unauthorised payments are strictly prohibited.
7. Refunds and Replacements
Refunds and replacements are governed by Nuvio's Refund Policy. They may be considered where:
- A product was not delivered.
- A product is defective due to an issue caused by Nuvio.
- The customer submits sufficient supporting evidence within three (3) days of placing the order.
Required evidence may include Order ID, email address used during purchase, purchase receipt, and screenshots or other relevant evidence. Providing evidence does not guarantee approval. All requests are reviewed individually and may be approved or declined by Nuvio, subject to applicable consumer laws. Refunds will generally not be issued for:
- Change of mind
- Incorrect purchases
- Failure to read product descriptions
- Customer misuse
- Violations of these Terms
8. Chargebacks and Payment Disputes
Customers agree to contact Nuvio Support before opening a payment dispute or chargeback. Fraudulent or unnecessary chargebacks may result in permanent suspension of service, termination of future purchases, and submission of relevant evidence to the payment processor. Nuvio reserves the right to contest fraudulent disputes where appropriate.
9. Customer Responsibilities
Customers are responsible for providing accurate information, following all delivery instructions, keeping purchased products secure after delivery, and maintaining access to any accounts delivered. Once a product has been successfully delivered, responsibility transfers to the customer unless otherwise required by law.
10. Third-Party Platforms
Some products may relate to third-party platforms. Nuvio is not affiliated with any third-party platform unless expressly stated. Nuvio is not responsible for account suspensions, platform bans, username changes, platform policy enforcement, or service interruptions caused by third parties. Customers are responsible for complying with the terms of any third-party platform.
11. Acceptable Use
Customers must not:
- Commit fraud
- Use products for illegal purposes
- Abuse or harass staff
- Spam support
- Attempt payment fraud
- Resell products without written permission
- Share purchased products publicly where prohibited
- Reverse engineer software where applicable
- Exploit bugs or vulnerabilities
Violation may result in suspension or permanent refusal of service.
12. Intellectual Property
All website content, branding, logos, graphics, digital products, documentation, downloadable materials, and other content remain the exclusive property of Nuvio unless expressly stated otherwise. No part of Nuvio's content may be copied, redistributed, reproduced, or resold without prior written permission.
13. Right to Refuse Service
Nuvio reserves the right to refuse, suspend, cancel, or terminate any order or service where necessary to protect the business, protect customers, prevent fraud, comply with legal obligations, or enforce these Terms.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Nuvio shall not be liable for indirect or consequential losses, lost profits, third-party platform actions, account suspensions, data loss, or delays beyond our reasonable control. Nothing in these Terms excludes liability where such exclusion is not permitted by law.
15. Privacy
Your use of our website is also governed by our Privacy Policy. By using our services, you acknowledge that personal information may be processed in accordance with that policy.
16. Changes to These Terms
Nuvio may update these Terms from time to time. Updated versions become effective once published on our website. Continued use after changes are published constitutes acceptance of the revised Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.
18. Contact Us
By purchasing from or using Nuvio, you confirm that you have read, understood, and agreed to these Terms of Service.
Privacy Policy
Last Updated: 12 July 2026
This Privacy Policy explains how Nuvio ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our website, purchase our products or services, or contact our support team. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. About Nuvio
Nuvio is a United Kingdom-based sole trader providing digital goods and services.
2. Information We Collect
Personal Information:
- Email address
- Order ID
- Purchase history
- Payment transaction information (where available)
- Discord username (when contacting support)
Technical Information:
- IP address
- Browser type
- Device information
- Website usage information collected through cookies or similar technologies
We only collect information reasonably necessary to provide our services, maintain security, and fulfil our legal obligations.
3. How We Use Your Information
- To process and deliver your order
- Verify purchases
- Provide customer support
- Process refund or replacement requests
- Prevent fraud and unauthorised activity
- Maintain the security of our website and services
- Comply with legal obligations
- Improve our website and customer experience
We do not use your personal information for unsolicited marketing without your consent where required by law.
4. Payment Processing
Payments made through our website are currently processed using PayPal. Card payments may also be accepted through our Discord support process where applicable. Nuvio does not store your full payment card details. Payment providers may collect and process information in accordance with their own privacy policies.
5. Information Sharing
Nuvio does not sell, rent, or trade your personal information. We may share information only where necessary with:
- Our e-commerce platform
- Website hosting or infrastructure providers
- Payment providers such as PayPal
- Legal or regulatory authorities where required by law
- Fraud prevention or security providers where necessary
Information is shared only where required to operate our services or comply with legal obligations.
6. Cookies and Website Technologies
Our website and service providers may use cookies and similar technologies to maintain website functionality, improve performance, enhance security, remember preferences, and support order processing. Some cookies may be placed by trusted third-party providers. You can manage or disable cookies through your browser settings, although doing so may affect certain website features.
7. Data Security
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, or disclosure. No online service or method of electronic storage can be guaranteed completely secure. Customers provide information at their own risk.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, resolve disputes, prevent fraud, comply with legal and accounting obligations, and enforce our Terms of Service. When no longer required, information will be securely deleted or anonymised where appropriate.
9. Your Rights
Subject to applicable law, you may request a copy of the personal information we hold about you, correction of inaccurate or incomplete information, and information about how your data is processed. Requests should be sent to nuvioservicesteam@gmail.com. We may request reasonable verification of your identity before responding.
10. Third-Party Services
Our website and services may rely on third-party providers, including PayPal. These providers operate under their own privacy policies, and Nuvio is not responsible for their privacy practices. We encourage customers to review the privacy policies of any third-party services they use.
11. Children's Privacy
Nuvio recommends that customers are at least 13 years of age. Customers under 18 should obtain permission from a parent or legal guardian before making a purchase. We do not knowingly collect personal information from children in a manner that would violate applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website and becomes effective upon publication. Continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
By using Nuvio's website or services, you acknowledge that you have read and understood this Privacy Policy.
Refund and Replacement Policy
Last Updated: 12 July 2026
This policy explains when customers may be eligible for a refund or replacement after purchasing products or services from Nuvio. By placing an order, you acknowledge that you have read, understood, and agreed to this policy alongside our Terms of Service.
1. General Policy
Nuvio provides digital goods and digital services. Due to the nature of digital products, all refund and replacement requests are reviewed individually. Providing evidence does not guarantee that a refund or replacement will be approved. All decisions are made by Nuvio after reviewing the information provided, subject to applicable consumer laws.
2. Eligibility
Customers may be eligible if:
- The purchased product or service was not delivered.
- The product contains a fault or issue caused by Nuvio.
- The customer submits sufficient supporting evidence within three (3) days of placing the order.
Requests are considered case by case.
3. Required Evidence
Customers must provide:
- Order ID
- Email address used for the purchase
- Screenshot or copy of the purchase receipt
- Screenshots or other evidence demonstrating the issue
Failure to provide sufficient information may result in the request being declined.
4. Non-Refundable Situations
Refunds or replacements will generally not be provided for:
- Change of mind
- Purchasing the wrong product or service
- Failure to read the product description
- Customer misuse or improper use
- Violations of Nuvio's Terms of Service
- Issues caused by third-party platforms after successful delivery
- Requests submitted more than three (3) days after the order was placed
5. Delivered Digital Products
Once a digital product or service has been successfully delivered, the order is generally considered fulfilled. Customers become responsible for maintaining and securing any delivered products or accounts unless the issue is directly caused by Nuvio.
6. Replacements
Where appropriate, Nuvio may offer a replacement instead of a refund. Replacements may be considered when a delivered product stops working due to a fault caused by Nuvio, sufficient supporting evidence is provided, and the request is submitted within three (3) days of the original purchase. Requests are reviewed individually.
7. Refund Processing
If approved, refunds will be issued using the original payment method wherever possible. Processing times may vary depending on the payment provider. Nuvio is not responsible for delays caused by payment processors or financial institutions.
8. Payment Disputes and Chargebacks
Customers agree to contact Nuvio Support before opening a payment dispute or chargeback. Many issues can be resolved quickly through our support team. Fraudulent or unnecessary chargebacks may result in permanent refusal of future service, suspension of access to Nuvio products or services, and submission of relevant evidence to the payment processor. Nuvio reserves the right to defend any fraudulent or abusive payment dispute.
9. How to Request a Refund or Replacement
- Join the official Nuvio Discord server.
- Open a support ticket.
- Provide your Order ID, the email address used for the purchase, your purchase receipt, and screenshots or other supporting evidence.
Requests may also be sent by email to nuvioservicesteam@gmail.com. Official Discord: https://discord.gg/cV3v9P4SAd
10. Changes to This Policy
Nuvio reserves the right to update or amend this policy at any time. Updated versions become effective once published on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Information
By purchasing from Nuvio, you acknowledge that you have read, understood, and agreed to this Refund and Replacement Policy.